Latest release of SOS Connect empowers law firms with increased software flexibility and agility.
“In the post-Legal Service Act landscape, a law firm’s ability to adapt, change and operate at optimum performance will be critical to survival,” said David McNamara, managing director of SOS. “With its modern, underlying technology, everything in SOS Connect is script-based and therefore can be readily adapted and changed either by SOS on behalf of clients, or, with training, by clients themselves without incurring the delays and high cost usually associated with customised development. Many clients are now developing their own workflows and standardised business processes across every discipline within the practice. Our aim is to continually develop SOS Connect to meet the needs of agile and ambitious law firms.”
Enhancements in the latest release focus on improving performance management, personalising billing profiles and automating telephone integration.
Performance management is improved by embedding built-in scriptable Key Performance Indicators (KPIs) into SOS Connect workflows. This means firms can now choose to display a specific KPI to a fee earner under certain conditions (for example, if WIP or debtors reaches a particular level). This ensures fee earners get timely prompts to enable appropriate action to be taken, thus reducing the firm’s exposure to risk as well as delivering real-time, business intelligence.
(Screenshot: KPI)
Empowering users with the flexibility to script and personalise billing routines within SOS Connect is a powerful new tool for ensuring timely payment and efficient debtor control. For example, any number of different billing profiles may be set up and applied to client records as well as being able to support the precise methods of billing ‘authorisation’ that firms may wish to implement.
The new release also features in-built TAPI telephone integration. This can be configured so that when a client telephone call is put through to a fee earner or member of support staff, SOS Connect will recognise the incoming number from within the database, automatically pulling up the client/matter record onto the user’s screen and also starting the time logger for the matter with an activity of ‘telephone call’.
These latest enhancements, combined with existing functions such as auto filing and auto time recording of emails will all help to deliver more effective and efficient underlying business processes throughout the entire law firm.
Press enquiries:
Salli Roskilly
Saffron Communications Limited
Tel:01763 208708
salli@saffroncoms.com
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